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Job Openings >> Technical Support Representative
Technical Support Representative
Summary
Title:Technical Support Representative
ID:1021
Department:Tech Support & Training
Description
OpenEye, a provider of professional surveillance products, is hiring a customer-focused, detail-oriented Technical Support Representative.  Our high definition systems make monitoring homes or businesses simple and effective.  The selected candidate would be responsible for providing first level problem resolution for all incoming service calls and emails of the company. Determines customer requirements, answers inquiries, resolves issues or problems, fulfills software and hardware requests and maintains database information.  Performs all phases of troubleshooting including; research, and resolution of technical problems for CCTV (and related) products over the phone.  Responsible for supporting products in a timely and orderly manner while assisting other teammates and trainees with questions concerning phone procedures and other various questions. Responsible for assisting with all aspects of RMAs.

JOB DUTIES AND RESPONSIBILITIES:
  1. Collects and records customer information.
  2. Provides technical assistance to customers on all of the company’s standard CCTV (and related) products.
  3. Determines requirements by working with customers via telephone or email.
  4. Creates and processes RMAs and performs call backs for delinquent systems and parts.
  5. Participates in training activities to maintain technical currency and provide a high degree of service to meet customer service goals.
  6. Sells additional products and services during pre-sales calls and explains new features.
  7. Creates new ways of doing old tasks to promote a competitive work culture.
  8. Acts as a liaison for any Customer Service Agents who need general assistance and training.
  9. Provides remote assistance when necessary.
  10. Maintains operational equipment by following established procedures and reporting malfunctions.
  11. Performs all other duties/responsibilities as necessary or assigned.
     

MINIMUM JOB QUALIFICATIONS:

· a High School Diploma or a General Education Degree

· a minimum of 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment and/or equivalent experience and education

 
We understand that our employees are our greatest asset and we strive to create a positive work environment through company sponsored benefits such as gym memberships, community service projects, and summer BBQs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This opening is closed and is no longer accepting applications